JABA offers free, unbiased counseling for Medicare. It’s also a source of information regarding Virginia’s Insurance Marketplace, which offers Affordable Care Act (ACA) health insurance. With this support, you can make the best insurance choices.

https://www.jabacares.org/medicare-counseling

How to find out why your health insurer denied your claim
ProPublica’s Claim File Helper lets you customize a letter requesting the notes and documents your insurer used to decide to deny you coverage and outline the process for filing. Getting your claim file is the first step before submitting an appeal.